Once you have received a quote and are ready to book a collection, you can proceed to book a collection by clicking on the link in the quote email.  You will be forwarded to our booking screen, and once your booking details have been entered, you will be directed to our secure payment screen where you can pay using PayPal or by credit card.

The sender must have email access and a printer to use our services.

We will email you the shipping labels (consignment label) for you to print out, and we will arrange the collection on your behalf. You will need to stick the shipping labels onto the items. Once the driver arrives to collect your item, sign the paperwork provided by the driver and your item is ready to go.

Please note: If you do not attach the label we have sent you and the driver uses a manual connote, a manual connote surcharge may apply.

Declaring the weight & dimensions of your goods
It is your responsibility to ensure that you declare the exact weight and dimensions of the packaged goods being sent. If a check is done and the carrier identifies that the information provided is incorrect, you will be notified via email of the additional amount to pay. We will not send the freight until the outstanding monies are paid.

Before you proceed with your booking
Make sure your goods are packaged correctly, and that they can be transported by us.  For guidance click here.

• PICK-UPS CANNOT OCCUR ON WEEKENDS OR PUBLIC HOLIDAYS
• DRIVERS DO NOT CALL ON APPROACH TO PICKUP OR DELIVERY

Same day pickup is available from most areas if your booking is made before 11.00am (EDST).  However, some areas will need to be booked 24 hours prior to pickup.